Agreement
These terms are between Haven ("we") and the firm that uses Haven ("you"). They apply to tryhaven.ai and to the Haven software and services. If you sign an order form or service agreement with us, that document controls where it differs from these terms.
The service
Haven is a private AI workspace installed on hardware you own. The service includes installation and model setup, per-person sign-in, software and model updates, and support, as described in your order form.
Fees and payment
- A one-time setup fee, quoted before installation.
- A monthly subscription for your plan and seat count, billed in advance. Extra seats are billed at the rate in your order form.
- Invoices are due within 15 days. We may pause updates and support on accounts more than 30 days past due, after notice.
- Prices don't include taxes. We'll give 60 days' notice before changing your subscription price.
Hardware
Hardware is sold at cost and belongs to you once paid for. The manufacturer's warranty applies to it. You're responsible for keeping it in a secure location with power and a working network connection.
Your data
Everything your firm puts into or creates with Haven belongs to you and stays on your hardware. We don't access it except when you ask us to during support, and we don't use it for any other purpose, including training AI models. You're responsible for your own backups unless your order form includes a backup service.
Acceptable use
Don't use Haven to break the law or professional rules, to infringe anyone's rights, or to try to defeat its security features. Don't resell or redistribute the software. You're responsible for your users and their accounts.
AI output
AI models can produce answers that are wrong, incomplete or out of date. Haven helps with drafting, summarizing and review. It doesn't give legal, tax, financial or medical advice. Your professionals must review AI output before relying on it or sharing it with clients.
Support
We provide support by email, phone, remote session and on-site visit as described in your order form. Remote sessions happen only when you start or approve them.
Ownership
We own the Haven software, brand and documentation. While your subscription is active, you have a non-exclusive, non-transferable license to use the software for your firm's internal work. Open-source components and AI models are used under their own licenses.
Term and cancellation
Subscriptions run month to month unless your order form says otherwise. Either side can cancel with 30 days' written notice. When the subscription ends, updates and support stop. Your hardware and your data stay with you.
Warranties
We'll provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, Haven is provided "as is," without other warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation of liability
To the extent the law allows, neither side is liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
General
California law governs these terms, and disputes go to the state or federal courts in San Diego County. If part of these terms is unenforceable, the rest still applies. We'll give 30 days' notice of material changes.
Questions: andreaus@tryhaven.ai