Scope
This policy covers tryhaven.ai and the setup, support and billing services provided by Haven ("we"). It explains what we collect about you as a website visitor, prospective customer or customer contact.
It doesn't cover the content your firm processes inside the Haven software. That content stays on hardware your firm owns, and we don't receive it. See the security overview for how that works.
What we collect
- What you send us. When you book a setup call or contact us: your name, email, firm name, phone number if you give it, and your message.
- Customer details. For firms that buy Haven: billing contact, invoices and payment records, and installation details such as number of seats and hardware.
- Website usage. Pages visited, referring site, approximate location from IP address, device and browser type, collected through analytics tools (see Cookies and analytics).
What we don't collect
We don't receive or store the questions, documents, chat history, answers or audit logs your firm creates in Haven. Our support process is designed so we don't need to see them. If your team ever shows us content during a support session, we don't copy or keep it.
How we use information
- To reply to you, schedule calls, and install and support Haven
- To bill for services and keep business records
- To understand how the website is used and improve it
- To send service notices, such as security updates. We'll only send marketing email if you agree, and every one has an unsubscribe link.
- To meet legal obligations and protect our rights
Sharing
We don't sell personal information. We share it only with service providers who help us run the business, such as our website host (Hostinger), email and productivity provider (Google), and payment and accounting tools, under their own privacy and security terms. We may disclose information if the law requires it, or as part of a sale or reorganization of the business.
Cookies and analytics
tryhaven.ai uses Google Tag Manager, which can load analytics tools such as Google Analytics. They use cookies or similar technology to count visits and see which pages help. You can block or delete cookies in your browser settings, or use Google's Analytics opt-out add-on. The site works without them.
Retention
We keep inquiry details for up to two years after our last contact, and customer and billing records for as long as tax and business record rules require (generally seven years). Then we delete them.
Security
We protect our records with access controls, two-step sign-in on our accounts and encrypted devices. No system is perfectly secure, but we'll tell you promptly if an incident affects your information.
Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop sending marketing email. Email andreaus@tryhaven.ai. We'll respond within 30 days and won't treat you differently for asking. California residents have these rights under state law, and we extend them to everyone.
Children
Haven is a business service. We don't knowingly collect information from anyone under 16.
Changes
If we change this policy, we'll update the date below. For significant changes, we'll notify customers by email.
Contact
Haven
San Diego, California
andreaus@tryhaven.ai