Privacy and security
Does Haven send our data to OpenAI, Anthropic, Google or any other AI company?
No. Haven runs the AI model on a computer in your office. It doesn't use an outside AI service and doesn't need an account with one. Cloud models are blocked inside the app.
Can you, or anyone at Haven, see our documents or chats?
No. Your chats and documents stay on your hardware, encrypted with each person's password. We don't have a master key, and our support process is designed so we never need to open your content.
Is our data used to train AI models?
No. The model runs locally and doesn't learn from what your team types or uploads, and nothing is sent anywhere that could use it for training.
Does Haven need an internet connection?
Only to download software and model updates. Haven keeps working if your internet goes down, and no client content is ever sent out.
Can a partner or admin read other people's chats?
No one can open another person's chats, because each person's history is encrypted with their own password. If your firm turns on the audit log, the admin can see who asked what and which files were used, so tell your team that questions are logged.
What happens if someone forgets their password?
They can get a new account, but their previous chat history can't be recovered. That's the trade-off for having no back door. Their source documents are still wherever your firm keeps them.
Can people use Haven from home?
Yes, through a private VPN we set up at installation. Haven isn't exposed to the open internet.
Compliance
Is Haven HIPAA, ABA or FTC Safeguards compliant?
No software makes a firm compliant by itself. Haven is designed to support those obligations: data stays on your hardware, with encryption, two-step sign-in and an audit log. Our security overview maps each rule to how Haven helps.
Do we need a business associate agreement (BAA)?
Haven keeps patient information on your hardware, and our support process is designed so we don't access it. If your compliance lead or counsel wants a BAA in place anyway, we'll sign one.
What goes in the Compliance Kit?
An AI use policy, a WISP addendum covering AI tools, engagement-letter language for disclosing AI use to clients, and a one-page data-flow sheet for clients and insurers. They're templates for your counsel to review, not legal advice.
Product
How good is a local AI model compared with ChatGPT?
Very good at drafting, summarizing and answering questions about your own documents, which is most of what firms use AI for. The largest cloud models still lead on the hardest open-ended reasoning. We'll demo Haven on your own sample documents so you can judge for yourself.
What can we use it for on day one?
Summarizing depositions, contracts and medical records; drafting letters, emails and memos; pulling key dates and terms out of long documents; and turning meeting notes into client recaps.
What file types does Haven read?
PDF, Word, plain text, Markdown, CSV and common code files. Scanned PDFs need text recognition first.
How do we know an answer is right?
Answers about your documents cite the passages they used, so you can check the source. Your professionals should still review anything before it goes to a client.
Pricing and setup
What does Haven cost?
From $750 a month for up to 5 people, plus a one-time setup fee. Extra seats are $125 a month each. Hardware is sold at cost and your firm owns it.
What hardware do we need?
A Mac sized to your team. We recommend the right model at the setup call based on how many people will use Haven at once and what kind of documents you work with.
How long does setup take?
Days, not months. After a setup call, we install Haven on site, connect your team and train everyone on your own documents.
What happens if we cancel?
Updates and support stop. The hardware is yours, and your data stays on it.